WE regret that there are no returns on our products with certain exceptions. If a product arrives damaged, please contact us immediatly. We may request the product be returned by post and then we can replace it without charging additional postage to you. If a new spray nozzle is faulty, there is no need to post it back, we will send a replacment nozzle free of charge.
We are confident that our products are of very high quality and integrity. We want customers to feel satisfaction. As soon as products are opened and sampled, we are unable to reuse or resell them.
If there are any further questions regarding our exchange/return policy, please feel free to email us on shamanessence@gmail.com