How to Purchase - Exchange Policy

  • Choose your product/s. Your selection will appear in an enquiry cart. Please fill out the enquiry with all your details otherwise it could be detected as spam mail. A Paypal shopping cart is soon to be initialized with shipping estimates.
  • When you have finished "shopping" you will send the enquiry to Please note that I intend to get back to you within 24 hours. Once we have checked stock and your order is finalised, you need to please provide us with your relevant details for us to send your order. Once we have given you your various shipping or pick up options along with a qoute, we will send you your invoice for payment.
  • If payment is done via EFT, please kindly email us receipt of payment to and use your FULL NAME as the reference. PayPal is available with online shopping for international orders.
  • Once payment is received, your purchase will be dispatched within 48 hours. If someone has NOT contacted you within 48 hours, your enquiry has not made it into our inbox due to some technical reason. Please then email us on to make sure we get your enquiry.

Refund/Exchange Policy

WE regret that there are no returns on our products.  If a product arrives damaged, please contact us immediatly. We may request the product be returned by post and then we can replace it without charging additional postage to you. If a new spray nozzle is faulty, there is no need to post it back, we will send a replacment nozzle free of charge.

We are confident that our products are of very high quality and integrity. We want customers to feel satisfaction. As soon as products are opened and sampled, we are unable to reuse or resell them.

If there are any further questions regarding our exchange/return policy, please feel free to email us on


We are a grass roots company. Every Shamanessence Product's bottle's content is hand made and shaken 108 times with love,

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Mariamne Wulfn

Cape Town, +27 74 840 0066

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